SMB Growth & Retention Account Manager (Hybrid)

Rippling (Netherlands); Chicago (IL); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Rippling is hiring an Account Manager for SMB, Growth & Retention in a hybrid U.S. role. You’ll own a book of business, drive adoption of Rippling’s HR, IT, and Finance solutions, and partner with cross-functional teams to maximize revenue and customer success.

You’ll navigate complex customer needs, lead lifecycle events, and structure deals with multiple stakeholders to achieve retention and growth in a fast-growing SMB segment.

Qualifications

• 2+ years in SaaS account management, sales or quota-carrying customer success.
• Proven track record of meeting or exceeding quota via new product sales/upgrades.
• Strong communication and relationship-building skills across multiple stakeholders.

Responsibilities

• Manage and grow a portfolio of SMB customers in the Partner Referred channel.
• Drive value realization and platform expansion through lifecycle events.
• Lead consultative discovery, demos, and a structured sales process with stakeholders.
• Negotiate contracts and coordinate procurement to close opportunities.
• Build a healthy pipeline for cross-sales, upgrades, and renewals to meet monthly targets.
• Collaborate with product, support, and operations to ensure customer success and retention.

Skills

SaaS account management

Quota-carrying sales

Consultative selling

Relationship management

Cross-functional collaboration

Job description

Rippling is hiring an Account Manager for SMB, Growth & Retention in a hybrid U.S. role. You’ll own a book of business, drive adoption of Rippling’s HR, IT, and Finance solutions, and partner with cross-functional teams to maximize revenue and customer success.

You’ll navigate complex customer needs, lead lifecycle events, and structure deals with multiple stakeholders to achieve retention and growth in a fast-growing SMB segment.