Strategic SMB Growth & Retention Account Manager

Rippling; San Francisco (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Rippling is seeking an Account Manager for SMB, Growth & Retention in a hybrid, US-based team. You will own relationships, drive adoption, renewal, and revenue growth across Rippling’s HR products.

You will navigate complex client needs and coordinate across internal teams to maximize value and retention. You will manage a pipeline, run consultative discovery and demos, and close opportunities by collaborating with product, support, and operations.

Qualifications

• 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of meeting and exceeding quota via new product sales and upgrades.
• Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process.
• Proven success building and maintaining long term commercial relationships.

Responsibilities

• Ensure customers in the Partner Referred channel realize value and expand across the platform.
• Proactively engage customers at key lifecycle events: go live, benefits renewal, executive business reviews, contract renewal.
• Consult with clients to understand HR, IT, Finance, and global workforce management needs.
• Navigate a strategic sales process with multiple stakeholders through remote and in-person meetings.
• Negotiate and coordinate procurement and contract execution for the broader customer relationship.
• Build and manage a pipeline of cross-sales, product upgrades, and contract renewals to monthly targets.
• Demonstrate Rippling product knowledge via adoption playbooks and prospecting.
• Partner with cross-functional teams to ensure customer success and influence product roadmap.

Skills

Account management

Quota carrying

Relationship building

Consultative selling

Sales process

Communication

Job description

Rippling is seeking an Account Manager for SMB, Growth & Retention in a hybrid, US-based team. You will own relationships, drive adoption, renewal, and revenue growth across Rippling’s HR products.

You will navigate complex client needs and coordinate across internal teams to maximize value and retention. You will manage a pipeline, run consultative discovery and demos, and close opportunities by collaborating with product, support, and operations.