Growth-Driven SMB Account Manager (Hybrid-Remote)

Rippling; San Francisco (CA); Hybrid; USD 125,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Rippling is seeking a growth-minded Account Manager for SMB in a hybrid-remote US-based team. You will own relationships for your book, guiding customers to optimize Rippling’s back-office HR products and solutions. Navigate complex issues and drive adoption, retention, and revenue growth across your portfolio.

You will lead lifecycle events, coordinate procurements, and build a pipeline for cross-sells and renewals while collaborating across product and support teams to ensure success.

Qualifications

• 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of meeting and exceeding quota via new product sales/upgrades.
• Competitive, inventive mindset to win deals.
• Demonstrated ability to run consultative discovery and demo meetings.
• Proven success building and maintaining long-term commercial relationships.
• Highly effective communicator with strong people skills.
• Highly organized, self-motivated and detail-oriented.

Responsibilities

• Proactively engage customers in your book at key lifecycle events (go-live, renewals, executive reviews).
• Consult with clients to understand HR, IT, Finance, and global workforce management needs.
• Build relationships with stakeholders through remote and in-person meetings.
• Negotiate and coordinate procurement and contract execution.
• Develop and manage a pipeline of cross-sales, upgrades, and renewals to monthly targets.
• Demonstrate Rippling product knowledge to drive adoption.
• Collaborate with product, support, and operations teams to ensure customer success and long-term commitments.

Skills

SaaS experience

Account management

Quota attainment

Consultative selling

Relationship management

Clear communication

Organized, proactive

Job description

Rippling is seeking a growth-minded Account Manager for SMB in a hybrid-remote US-based team. You will own relationships for your book, guiding customers to optimize Rippling’s back-office HR products and solutions. Navigate complex issues and drive adoption, retention, and revenue growth across your portfolio.

You will lead lifecycle events, coordinate procurements, and build a pipeline for cross-sells and renewals while collaborating across product and support teams to ensure success.