Hybrid-Remote SMB Account Manager | Growth & Retention

rippling; Chicago (IL); Hybrid; USD 106,000 - 144,000; Full time

Benefits offered by this job

On‑Target Earnings (OTE)

Equity

Benefits

Hybrid work model

Job summary

Rippling is seeking a self-driven account manager to join the hybrid-remote US-based Account Management team. You are the CEO of your book of business, owning relationships to optimize Rippling’s back-office HR products and solutions.

You will navigate complex customer issues and lead initiatives to drive adoption, retention, and revenue growth while building a strong pipeline with cross-functional teams. This role emphasizes proactive partnership and strategic value for customers.

Qualifications

• 2+ years of SaaS account management, sales, or quota-carrying customer success.
• Track record of meeting/exceeding quota via new product sales/upgrades.
• Ability to run a consultative discovery and demo, and a structured sales process.
• Proven success building and maintaining long-term commercial relationships.
• Strong communication skills and ability to build trust with diverse stakeholders.
• Highly organized, self-motivated, detail-oriented, with good follow-through.
• High integrity; proactive about improving the business.

Responsibilities

• Proactively engage customers at key lifecycle events (go-live, renewals, business reviews).
• Consult with clients to understand HR/IT/Finance needs and offer solutions.
• Navigate a strategic sales process with multiple stakeholders in remote and in-person meetings.
• Negotiate and coordinate procurement and contract execution within customer relationships.
• Build and manage a pipeline of cross-sales, upgrades, and renewals to monthly targets.
• Demonstrate Rippling product knowledge via adoption playbooks and prospecting.
• Collaborate with product, support, and operations to ensure customer success and long-term commitments.

Skills

SaaS account management

Quota carrying

Consultative selling

Relationship management

Effective communication

Organization

Integrity

Critical thinking

Job description

Rippling is seeking a self-driven account manager to join the hybrid-remote US-based Account Management team. You are the CEO of your book of business, owning relationships to optimize Rippling’s back-office HR products and solutions.

You will navigate complex customer issues and lead initiatives to drive adoption, retention, and revenue growth while building a strong pipeline with cross-functional teams. This role emphasizes proactive partnership and strategic value for customers.