Hybrid SMB Account Manager: Growth & Retention

Rippling (Netherlands); New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Base salary plus commission

Equity

Benefits

Hybrid work arrangement

Job summary

Rippling is seeking a self-driven Account Manager for our hybrid US-based team. You will own a book of business, guiding customers to maximize Rippling’s HR, IT, and Finance solutions.

This role is quota-bearing and focuses on adoption, retention, and revenue growth across the SMB segment. Responsibilities include managing lifecycle events, renewals, expansions, and strategic stakeholder engagement with internal teams to drive success and product adoption.

Qualifications

• Experience in SaaS account management or sales with quota responsibility.
• Proven ability to manage relationships and negotiate renewals.
• Strong consultative selling and stakeholder management skills.

Responsibilities

• Own relationship with a defined book of business to drive adoption and revenue growth.
• Engage customers through lifecycle events and executive reviews.
• Build and manage a pipeline for cross-sells, upgrades, and renewals.
• Collaborate with product, support, and operations to ensure customer success.
• Negotiate procurement and contract execution as part of account ownership.
• Develop knowledge of Rippling products and drive adoption playbooks.

Skills

SaaS sales

Account management

Quota carrying

Consultative selling

Relationship building

Cross-functional collaboration

Job description

Rippling is seeking a self-driven Account Manager for our hybrid US-based team. You will own a book of business, guiding customers to maximize Rippling’s HR, IT, and Finance solutions.

This role is quota-bearing and focuses on adoption, retention, and revenue growth across the SMB segment. Responsibilities include managing lifecycle events, renewals, expansions, and strategic stakeholder engagement with internal teams to drive success and product adoption.