Hybrid-Remote SMB Growth & Retention Account Manager

Rippling

Chicago (IL)

Hybrid

USD 125,000 - 130,000

Full time

2 days ago

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Job summary

Rippling is hiring an Account Manager for SMB, Growth & Retention in a hybrid-remote US-based role. You will be the primary relationship owner for customers, guiding them to optimize Rippling’s HR, IT, and Finance solutions and drive adoption, retention, and revenue growth.

You will navigate complex issues and lead initiatives in your book to meet company objectives. Requirements include 2+ years in SaaS account management or quota-carrying roles, a proven quota track record, and strong

Qualifications

2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
Proven track record of meeting and exceeding quota via new product sales and upgrades.
Strong drive to win, with ability to manage complex deals.
Experience conducting discovery and product demos with a consultative approach.
Proven ability to build long-term commercial relationships.
Excellent communication and interpersonal skills across diverse teams.
Highly organized, self-motivated, and detail-oriented.
High integrity and long-term thinking.

Responsibilities

Engage customers at key lifecycle events (go-live, renewals, etc.).
Understand HR/IT/Finance needs and propose solutions.
Build relationships with stakeholders through remote and in-person meetings.
Coordinate procurement and contract execution.
Manage pipeline for cross-sales, upgrades, renewals.
Develop knowledge of Rippling products and adoption playbooks.
Collaborate with product, support, and operations to ensure success and retention.
Act as entrepreneurial partner to optimize adoption.