Hybrid SMB Growth & Retention Account Manager

Rippling (Netherlands); Seattle (WA); Hybrid; USD 125,000 - 130,000; Full time

Job summary

Rippling is seeking a self-driven account manager to own a book of business in our hybrid-remote US-based Account Management team. You will guide customers in adopting Rippling's back-office HR products to maximize value, retention, and revenue growth.

You will navigate complex customer needs, engage multiple stakeholders, and coordinate procurement and renewals while maintaining strong relationships and delivering measurable outcomes for growth.

Qualifications

• 2+ years in SaaS account management or quota-carrying customer success.
• Proven track record of meeting or exceeding quota via new product sales or upgrades.
• Strong consultative selling and stakeholder management capabilities.

Responsibilities

• Proactively engage customers via lifecycle events including go-live and renewals.
• Consult with clients to understand HR, IT, Finance needs and provide solutions.
• Build relationships with multiple stakeholders through remote and in-person meetings.
• Coordinate procurement and contract execution within the customer relationship.
• Develop a pipeline of cross-sales, product upgrades, and renewals to monthly targets
• Demonstrate Rippling product knowledge to drive customer adoption
• Partner with product, support, and operations to ensure success and renewals
• Act as a proactive strategic partner to maximize product adoption for each customer

Skills

SaaS sales

Account management

Quota attainment

Stakeholder management

Negotiation

Communication

Strategic thinking

Tools

CRM software (Salesforce)

Job description

Rippling is seeking a self-driven account manager to own a book of business in our hybrid-remote US-based Account Management team. You will guide customers in adopting Rippling's back-office HR products to maximize value, retention, and revenue growth.

You will navigate complex customer needs, engage multiple stakeholders, and coordinate procurement and renewals while maintaining strong relationships and delivering measurable outcomes for growth.