Account Manager — SMB Growth & Retention (Hybrid)

Rippling; Seattle (WA); Hybride; USD 125 000 - 130 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Equity

On-Target Earnings

Résumé du poste

Rippling is seeking a self-driven Account Manager to own and grow a portfolio of customers across Rippling's back-office HR products. You will lead adoption, manage renewals, and pursue cross-sell opportunities to drive revenue in a hybrid US-based team.

As the CEO of your book, you will navigate complex customer needs with a solutions-driven approach, build long-term relationships, and partner with cross-functional teams to align product delivery with customer goals.

Qualifications

• 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Proven track record of meeting and exceeding quota via new product sales and upgrades.
• Ability to run a consultative discovery and demo meeting and a structured sales process.
• Demonstrated success building and maintaining long-term commercial relationships.

Responsabilités

• Own and manage a portfolio of customers to drive adoption and expansion of Rippling's back-office HR solutions.
• Build and manage a pipeline of cross-sales, product upgrades, and contract renewals to monthly targets.
• Engage customers through lifecycle events and executive business reviews to maximize value.
• Coordinate procurement and contracts with internal and external stakeholders.
• Partner with product, support, and operations teams to ensure customer success and renewals.

Connaissances

SaaS account management

Quota attainment

Consultative selling

Relationship building

Strong communication

Organized / detail-oriented

Description du poste

Rippling is seeking a self-driven Account Manager to own and grow a portfolio of customers across Rippling's back-office HR products. You will lead adoption, manage renewals, and pursue cross-sell opportunities to drive revenue in a hybrid US-based team.

As the CEO of your book, you will navigate complex customer needs with a solutions-driven approach, build long-term relationships, and partner with cross-functional teams to align product delivery with customer goals.