SMB Growth & Retention Account Manager | Hybrid | Equity

Rippling (Netherlands); Seattle (WA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Rippling is seeking an Account Manager- SMB, Growth & Retention (Channel) in the US with hybrid work options. You will own a book of business, drive value, and lead retention and growth across Rippling’s HR products.

You will manage relationships, run lifecycle-based interactions, and coordinate across departments to ensure customer success and long-term commitments. You will engage customers at live events, renewals, and business reviews, and you will nurture a pipeline for cross-sales,

Qualifications

• 2+ years SaaS experience in account management, sales, or quota-carrying customer success
• Track record of consistently meeting and exceeding quota via new product sales and upgrades
• Demonstrated ability to run a consultative discovery and demo meeting and a structured sales process
• Proven success building and maintaining long-term commercial relationships
• Highly effective communicator with strong interpersonal skills

Responsibilities

• Ensure customers in the Partner Referred channel realize value and expand across the platform
• Proactively engage customers at key lifecycle events (go live, renewals, executive reviews)
• Consult with clients to understand HR, IT, Finance, and global workforce needs
• Navigate strategic sales processes with stakeholders through remote and in-person meetings
• Negotiate and coordinate procurement and contract execution as part of the relationship
• Build and manage a pipeline of cross-sales, upgrades, and renewals to monthly targets
• Demonstrate Rippling products via adoption playbooks and prospecting
• Partner with product, support, and operations teams to ensure customer success and influence roadmap
• Take an entrepreneurial, proactive, and strategic approach to maximize product adoption

Skills

SaaS account management

Quota-carrying sales

Consultative selling

Relationship building

Job description

Rippling is seeking an Account Manager- SMB, Growth & Retention (Channel) in the US with hybrid work options. You will own a book of business, drive value, and lead retention and growth across Rippling’s HR products.

You will manage relationships, run lifecycle-based interactions, and coordinate across departments to ensure customer success and long-term commitments. You will engage customers at live events, renewals, and business reviews, and you will nurture a pipeline for cross-sales,