Growth & Retention SMB Account Manager

Rippling; Seattle (WA); Hybrid; USD 125,000 - 130,000; Full time

Benefits offered by this job

Hybrid-remote work

Equity

Job summary

Rippling is seeking a growth-minded Account Manager for SMB to own a book of business in a hybrid-remote US-based role. You will guide customers in maximizing Rippling’s HR, IT, and finance solutions, while leading adoption and expansion initiatives.

You will build relationships with executives, coordinate renewals and upsells, and collaborate with cross-functional teams to drive long-term value and retention. Competitive compensation includes OTE with equity.

Qualifications

• 2+ years of SaaS experience in account management, sales, or quota‑carrying customer success.
• Consistently meet and exceed quota through new product sales and upgrades.
• Demonstrated consultative discovery and demo skills; structured sales process.
• Proven ability to build and maintain long-term commercial relationships.
• Strong communication, trust-building, and collaboration across teams.
• High integrity; proactive problem-solver who challenges the status quo when needed.

Responsibilities

• Engage customers in lifecycle events to drive adoption and retention.
• Understand HR, IT, and finance needs and map Rippling solutions.
• Manage relationships with multiple stakeholders, including executives.
• Drive pipeline for cross-sells, upgrades, and renewals.
• Collaborate with product, support, and operations to ensure success.

Skills

SaaS experience

Quota carrying

Account management

Consultative selling

Relationship building

Organizational skills

Strategic thinking

Integrity

Proactive mindset

Job description

Rippling is seeking a growth-minded Account Manager for SMB to own a book of business in a hybrid-remote US-based role. You will guide customers in maximizing Rippling’s HR, IT, and finance solutions, while leading adoption and expansion initiatives.

You will build relationships with executives, coordinate renewals and upsells, and collaborate with cross-functional teams to drive long-term value and retention. Competitive compensation includes OTE with equity.