Sleep Experience Specialist — Uncapped Commission

Mattress Firm Inc.; Dublin (CA); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

On-demand pay

Base pay or uncapped commission

Employee discounts on sleep products

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right sleep solutions. You will help customers explore best-in-class products and participate in selling programs using digital tools to enhance the omnichannel journey.

The role focuses on delivering exceptional customer service, meeting KPIs, and maintaining relationships before and after purchases.

Responsibilities

• Elevate in-store experience as a trusted sleep authority.
• Provide product knowledge information and serve as subject matter expert.
• Drive individual sales performance and KPIs while upholding company values.
• Maintain customer relationships during and after purchase.
• Support omnichannel selling with digital tools.
• Lift 50+ pounds.

Skills

Sales

Customer service

Product knowledge

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right sleep solutions. You will help customers explore best-in-class products and participate in selling programs using digital tools to enhance the omnichannel journey.

The role focuses on delivering exceptional customer service, meeting KPIs, and maintaining relationships before and after purchases.