Sleep Expert & Mattress Advisor — Uncapped Commissions

Mattress Firm Inc.; Greenville (NC); On-site; USD 3,000 - 41,000; Full time

Benefits offered by this job

401(k) with employer matching

Employee discounts on products

Job summary

Mattress Firm is seeking a Sleep Expert to enhance the in-store experience by serving as a trusted sleep authority and guiding customers to the perfect mattress and accessories. You will leverage digital tools to support a seamless omnichannel experience and maintain relationships through post-purchase follow-up.

You will drive sales performance, share product expertise, and uphold company values while contributing to a high-energy, customer-centric environment.

Qualifications

• Customer service excellence and sales focus.
• Strong communication and active listening to assist customers.
• Ability to build positive relationships and repeat business.

Responsibilities

• Assist customers in selecting the right mattress and accessories.
• Explain product features, benefits, and care instructions.
• Maintain store standards and meet sales KPIs through uncapped commissions.

Skills

Customer service

Sales

Product knowledge

Communication

Relationship building

Job description

Mattress Firm is seeking a Sleep Expert to enhance the in-store experience by serving as a trusted sleep authority and guiding customers to the perfect mattress and accessories. You will leverage digital tools to support a seamless omnichannel experience and maintain relationships through post-purchase follow-up.

You will drive sales performance, share product expertise, and uphold company values while contributing to a high-energy, customer-centric environment.