Sleep Expert: Uncapped Commissions & Growth

Mattress Firm Inc.; Tuscaloosa (AL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, vision plans

Employee discounts on mattresses and用品

Job summary

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right products. The role emphasizes product knowledge, relationship-building, and delivering exceptional service in a retail environment.

You will drive sales performance with uncapped commissions and participate in company programs, while maintaining awareness of competition and leveraging digital tools as part of an omnichannel approach.

Qualifications

• Provide excellent customer service and build relationships with shoppers.
• Demonstrate product knowledge and act as a trusted sleep expert.

Responsibilities

• Elevate the customer's in-store experience by acting as a trusted sleep authority and offering best-in-class products.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve issues, send delivery reminders, etc.).
• Maintain awareness of competitors' offerings and advertising.

Job description

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right products. The role emphasizes product knowledge, relationship-building, and delivering exceptional service in a retail environment.

You will drive sales performance with uncapped commissions and participate in company programs, while maintaining awareness of competition and leveraging digital tools as part of an omnichannel approach.