Site Operations Leader — Fast-Paced, KPI-Driven

Gopuff; Albany (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Gopuff is seeking a Site Manager to lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners.

You will drive planning and execution to deliver a perfect customer experience, with emphasis on safety, efficiency, and cost control in a fast-paced environment. This role requires strong leadership, collaboration with cross-functional teams, and a customer-first mindset.

Qualifications

• 3+ years leading a blended workforce of W2 and 1099 employees.
• Retail, grocery, military, restaurant or equivalent experience.
• Bachelor’s degree preferred.
• Strong written and verbal communication skills.
• Proficiency in computer usage, email, and Google Suite.
• Ability to lead in an ever-changing environment.
• Willingness to work non-standard hours incl. weekends/holidays.
• Spanish fluency preferred.

Responsibilities

• Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment, and systems.
• Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Training and coaching associates in the facility to work safely while following procedures.
• Accountable for budgeted productivity, labor, and other expenses at the site.
• Ensure compliance with policies, procedures, and regulations for the warehouse.
• Monitor safety, asset protection, and quality assurance reviews.
• Develop action plans to improve performance and guide Company programs.

Skills

Leadership

Communication

Team development

Conflict resolution

Spanish

Education

Bachelor’s degree

Tools

Google Suite

Job description

Gopuff is seeking a Site Manager to lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners.

You will drive planning and execution to deliver a perfect customer experience, with emphasis on safety, efficiency, and cost control in a fast-paced environment. This role requires strong leadership, collaboration with cross-functional teams, and a customer-first mindset.