Site Operations Leader: Drive KPIs & Team Excellence

Gopuff; Towson (MD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible

EAP through AllOne Health

Job summary

Gopuff is seeking a Site Manager to lead a local team of Shift Leaders and Field Operations Associates, overseeing warehouse operations and a network of independent Driver Partners.

You will drive performance, safety, and customer experience while managing budgeted productivity and labor costs, ensuring compliance with policies, and coaching the team to operate with urgency and accuracy.

Qualifications

• 6+ years of experience in fast-paced environments and leading a blended workforce of W2 and 1099 employees.
• Retail, grocery, military, restaurant or equivalent experience.
• Strong written and verbal communication skills.
• Strong skills with conflict resolution.
• Strong skills with team development and engagement.
• Proficiency in computer usage, email, and Google Suite.
• Ability to lead in an ever-changing environment.
• Proven track record of being a change agent with improving processes and efficiencies.

Responsibilities

• Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems.
• Drive improvements to KPIs such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Training and coaching associates in the facility to work safely while following all standard work and processes.
• Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved.
• Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports.
• Implementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews.
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records.
• Create and implement plans to improve the safety, culture and financial performance of the facility.

Skills

Leadership

Communication

Conflict resolution

Team development

Adaptability

Education

Bachelor's degree

Tools

Google Workspace

Job description

Gopuff is seeking a Site Manager to lead a local team of Shift Leaders and Field Operations Associates, overseeing warehouse operations and a network of independent Driver Partners.

You will drive performance, safety, and customer experience while managing budgeted productivity and labor costs, ensuring compliance with policies, and coaching the team to operate with urgency and accuracy.