Site Leader — Fast-Paced Field Ops & Team Lead

Gopuff; Folsom (PA); On-site; USD 60,000 - 83,000; Full time

Job summary

Gopuff is seeking a Site Leader to join the Field Operations team. You will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations, driving KPIs and delivering a perfect customer experience.

This fast-paced, entrepreneurial role requires a self-starter with grit and adaptability. You will also work with independent Driver Partners to ensure smooth operations and compliance with policies.

Qualifications

• 6+ years of experience in a fast-paced environment with leading a workforce.
• Retail, grocery, military, restaurant or equivalent experience.
• Bachelor’s degree preferred.

Responsibilities

• Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment, and systems.
• Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Accountable to drive the financial performance by achieving budgeted productivity, labor, and other expenses.
• Ensure compliance with company policies, procedures, and regulations for the warehouse by analyzing reports.
• Monitor HR compliance, asset protection, safety controls, and oversee safety of people and products.
• Develop action plans to improve performance and guide the management team while maintaining records confidentiality.
• Train site leadership to control expenses and labor to meet budget and sales volume.
• Create plans to improve the financial performance of the facility.

Skills

Leadership

Communication

Conflict resolution

Team development

Adaptability

Spanish language

Education

Bachelor’s degree

Job description

Gopuff is seeking a Site Leader to join the Field Operations team. You will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations, driving KPIs and delivering a perfect customer experience.

This fast-paced, entrepreneurial role requires a self-starter with grit and adaptability. You will also work with independent Driver Partners to ensure smooth operations and compliance with policies.