Site Operations Leader – Field & Delivery

Gopuff; Austin (TX); On-site; USD 48,000 - 66,000; Full time

Job summary

Gopuff is seeking a Site Manager to lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners. This fast-paced role requires drive, grit, positivity, and enthusiasm for the challenge, with a focus on delivering a perfect customer experience.

You will direct daily operations, drive KPI improvements, coach staff, manage budgeted productivity and safety compliance, and implement plans to raise performance

Qualifications

• 3+ years leading a blended W2/1099 workforce.
• Retail, grocery, military, restaurant or equivalent experience.
• Bachelor’s degree, preferred.
• Strong written and verbal communication skills.
• Availability for 5pm–3am shifts and weekends as needed.

Responsibilities

• Plan, direct, and be accountable for all facility operations including deliveries, inventory, equipment and systems.
• Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Training and coaching associates to work safely while following all standard work and processes.
• Accountable for driving financial performance by ensuring budgeted productivity, labor, and other expenses are achieved.
• Ensure compliance with company policies, procedures and regulations for the warehouse; analyze and interpret reports.
• Implement and monitor safety and HR compliance, asset protection and safety controls; oversee the safety of people and products.
• Develop and implement action plans to improve performance and guide the management team in confidentiality of information and records.
• Create and execute plans to improve safety, culture and financial performance of the facility.

Skills

Leadership

Communication

Conflict resolution

Team development

Google Suite

Education

Bachelor’s degree, preferred

Tools

Google Suite

Job description

Gopuff is seeking a Site Manager to lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners. This fast-paced role requires drive, grit, positivity, and enthusiasm for the challenge, with a focus on delivering a perfect customer experience.

You will direct daily operations, drive KPI improvements, coach staff, manage budgeted productivity and safety compliance, and implement plans to raise performance