Site Operations Leader

Gopuff; Bridgeport (Montgomery County); Hybrid; USD 95,000 - 140,000; Full time

Job summary

Gopuff is seeking a Site Leader to join the Field Operations team. You will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations, ensuring a perfect customer experience.

The role requires drive, grit, and enthusiasm, with responsibilities spanning planning, budgeting, compliance, and performance improvements. You will work in a fast-paced environment, coordinating with independent Driver Partners and site leadership to optimize labor,

Qualifications

• Experience leading a workforce in a fast-paced environment.
• Retail, grocery, military, restaurant or equivalent experience.
• Bachelor’s degree preferred.
• Strong written and verbal communication skills.

Responsibilities

• Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment, and systems.
• Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Accountable for financial performance by achieving budgeted productivity, labor, and other expenses.
• Ensure compliance with policies and regulations; analyze and interpret reports.
• Develop and implement action plans to improve performance and guide the management team.
• Teach and train site leadership in controlling expenses and labor to meet budget and sales volume.
• Create and implement plans to improve the financial performance of the facility.

Skills

Leadership

Communication

Change management

Team development

Adaptability

Problem solving

Education

Bachelor's degree

Job description

Gopuff is seeking a Site Leader to join the Field Operations team. You will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations, ensuring a perfect customer experience.

The role requires drive, grit, and enthusiasm, with responsibilities spanning planning, budgeting, compliance, and performance improvements. You will work in a fast-paced environment, coordinating with independent Driver Partners and site leadership to optimize labor,