Site Manager I: Client Services & Operations Lead

Canon-Business-Process-Services-f89af7fd; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Training & development

Employee discounts nationwide

Job summary

Canon-Business-Process-Services is seeking a Site Manager to oversee client-site operations, ensuring timely delivery of contracted services and exceptional customer service. You will manage budgets, resources, and reporting, while leading staff and coordinating with clients and internal teams.

The role requires strong communication, organizational, and leadership skills, with the ability to handle high-priority issues and maintain a positive, performance-driven workplace culture.

Qualifications

• Associates Degree preferred or comparable work experience.
• 2 yrs. supervisory exp. as a manager in a professional business setting; manage a site with 1-4 non-exempt employees.
• Communicate effectively with diverse groups and clients.
• Exhibit ability to establish personal credibility with customers and staff.
• Ability to execute and deliver the highest quality and production and customer service.
• Establish challenging, constructive, and open workplace culture.
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities.
• Ability to work in stressful situations and meet deadlines efficiently.
• Create a customer focused environment.
• Excellent written and oral communication skills.
• Strong organizational, administrative, record keeping & time management skills.
• Strong team approach to business ethics.
• Must have excellent follow through skills.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality.
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment.
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively.
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff.
• Functions as a liaison between the client & CBPS.
• Prioritize and schedules all work including overflow work to backup facility.
• Ensures proper maintenance and usage of all equipment and supplies.
• Conducts staff meetings to ensure communication of corporate policies and goals.
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff.
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals.
• Interfaces with the client, operations team, and corporate departments as necessary.

Skills

Staff management

Budget forecasting

Customer service

Communication

Education

Associates Degree

Tools

Forecasting tools

Job description

Canon-Business-Process-Services is seeking a Site Manager to oversee client-site operations, ensuring timely delivery of contracted services and exceptional customer service. You will manage budgets, resources, and reporting, while leading staff and coordinating with clients and internal teams.

The role requires strong communication, organizational, and leadership skills, with the ability to handle high-priority issues and maintain a positive, performance-driven workplace culture.