Site Operations Manager II - Client Services Leader

Canon U.S.A., Inc.; New York (NY); On-site; USD 77,000 - 104,000; Full time

Benefits offered by this job

Competitive pay & benefits

Training and development programs

Positive work and client environment

Employee discounts on entertainment,产品

Job summary

Canon Business Process Services is seeking a Site Manager II in New York to oversee all client-site services, ensuring timely, high-quality delivery and outstanding customer service. You will manage budgets, staffing, and performance reporting while coordinating with client teams and CBPS stakeholders.

The role requires strong leadership, communication, and organizational skills, with a track record of driving efficiency and a customer-focused culture at the site level.

Qualifications

• Associates Degree preferred or comparable work experience.
• 3 yrs. supervisory exp. as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees
• Communicate effectively with diverse groups and clients
• Exhibit ability to establish personal credibility with customers and staff
• Ability to execute and deliver the highest quality and production and customer service
• Establish challenging, constructive, and open workplace culture
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities
• Ability to work in stressful situations and meet deadlines efficiently
• Create a customer focused environment
• Excellent written and oral communication skills
• Strong organizational, administrative, record keeping & time management skills
• Strong team approach to business ethics
• Must have excellent follow through skills

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Skills

Communication

Leadership

Time management

Customer service

Education

Associates degree or equivalent

Job description

Canon Business Process Services is seeking a Site Manager II in New York to oversee all client-site services, ensuring timely, high-quality delivery and outstanding customer service. You will manage budgets, staffing, and performance reporting while coordinating with client teams and CBPS stakeholders.

The role requires strong leadership, communication, and organizational skills, with a track record of driving efficiency and a customer-focused culture at the site level.