Onsite Operations Lead — Client Services & Vendor Liaison

Canon Business Process Services; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Training & development

Positive work environment

Employee discounts

Job summary

Canon Business Process Services, Inc. in Boston, MA is seeking a FULL TIME, PERMANENT Office Site Manager to lead onsite operations and act as a strategic partner for the client.

The role focuses on managing contracted services, budget, staff, and vendor relationships to ensure high-quality service delivery and operational efficiency at the site. You will oversee forecasting, reporting, training, safety, and compliance while driving continuous improvement and customer satisfaction.

Qualifications

• 4 year college degree or comparable work experience.
• Communicate effectively with diverse groups and clients.
• Ability to execute and deliver the highest quality production and customer service.
• Establish constructive workplace culture and team collaboration.
• Work with peers to establish processes and standardized activities.
• Ability to work in stressful situations and meet deadlines.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality.
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively.
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff.
• Functions as a liaison between the client & CBPS.
• Develop, manage, and maintain relationships with multiple vendors; oversee contract adherence, service performance, and issue resolution.
• Prioritize and schedules all work including overflow work to backup facility.
• Ensures proper maintenance and usage of all equipment and supplies.
• Conducts staff meetings to ensure communication of corporate policies and goals.
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff.
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals.

Skills

Communication

Leadership

Customer service

Budget management

Staff development

Time management

Education

4 year college degree or comparable work experience

Job description

Canon Business Process Services, Inc. in Boston, MA is seeking a FULL TIME, PERMANENT Office Site Manager to lead onsite operations and act as a strategic partner for the client.

The role focuses on managing contracted services, budget, staff, and vendor relationships to ensure high-quality service delivery and operational efficiency at the site. You will oversee forecasting, reporting, training, safety, and compliance while driving continuous improvement and customer satisfaction.