Assistant Site Manager: Client-Facing Supervisor

Canon Business Process Services, Inc.; New Albany (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Positive work environment

Employee discounts

Job summary

Canon Business Process Services, Inc. under general direction supervises the staff performing contracted activities at client accounts and ensures staff meet quality and productivity standards defined by the client and manager.

Responsibilities include assisting with management of all services contracted at the assigned site, ensuring staff performance, maintaining equipment, interfacing with client and internal teams, payroll, billing, and timely completion of projects.

Qualifications

• Associate's Degree preferred or equivalent experience.
• 2 or more years supervisory experience preferred in reprographic/mail setting.
• Excellent customer service, professional attitude and appearance are a must.
• Ability to work overtime & meet deadlines.
• Possess strong communication skills.

Responsibilities

• Assist with the management of all services contracted by client at the assigned site.
• Ensure staff is meeting quality and productivity standards as defined by client and manager.
• Ensure proper maintenance and usage of all equipment and supplies.
• Interface with the client, Operations team, and Corporate departments.
• Assist manager with the completion of staff payroll, site billing, service enhancements and employee of the month nominations on a timely basis.
• Supervise tasks or special projects and ensure their completion by set deadlines.
• Initiate communication and problem solving with manager in addressing client’s issues.
• Assist manager to manage budget and control expenses effectively.
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.
• May contact and negotiate with outside vendors, if necessary.
• Perform other duties as requested by Site Manager and client.

Skills

Supervisory experience

Customer service

Communication skills

Ability to overtime work

Education

Associate's degree preferred

Job description

Canon Business Process Services, Inc. under general direction supervises the staff performing contracted activities at client accounts and ensures staff meet quality and productivity standards defined by the client and manager.

Responsibilities include assisting with management of all services contracted at the assigned site, ensuring staff performance, maintaining equipment, interfacing with client and internal teams, payroll, billing, and timely completion of projects.