Site Operations Manager I - Client Services

Canon U.S.A., Inc.; Boston (MA); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Training & development

Employee discounts

Job summary

Canon Business Process Services in Boston seeks a Site Manager I to oversee client-site services, ensuring service quality, budget alignment, and efficient operations. You will lead staff, coordinate with clients, and drive performance to meet corporate goals.

The role emphasizes exceptional customer service, proactive problem resolution, and effective resource management across daily, weekly, and monthly targets.

Qualifications

• Associates Degree preferred or comparable work experience.
• 2 yrs supervisory exp. as a manager in a professional setting.
• Ability to communicate effectively with diverse groups and clients.
• Excellent written and oral communication skills.
• Strong organizational, administrative, record keeping & time management.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality.
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals.
• Manages budget, resource allocation, and forecasting tools to ensure best use of resources and report budgetary expenses.
• Manages status reports, productivity reports, and other documents to ensure optimal performance.
• Interfaces with the client, operations team, and corporate departments as necessary.
• Prioritize and schedule all work including overflow work to backup facility.
• Ensures proper maintenance and usage of all equipment and supplies.
• Conducts staff meetings to communicate policies and goals.
• Manages staff by recruiting, developing, mentoring, and coaching; handling performance and training.

Skills

Supervisory experience

Communication

Customer service

Education

Associates Degree

Job description

Canon Business Process Services in Boston seeks a Site Manager I to oversee client-site services, ensuring service quality, budget alignment, and efficient operations. You will lead staff, coordinate with clients, and drive performance to meet corporate goals.

The role emphasizes exceptional customer service, proactive problem resolution, and effective resource management across daily, weekly, and monthly targets.