Site Operations Manager: Client Services & Growth

Canon Business Process Services, Inc.; Irvine (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay and benefits

Job summary

Canon Business Process Services, Inc. is seeking a Site Manager to oversee client-site operations, drive service quality, and manage staff. You will coordinate with clients, vendors, and internal teams to ensure efficient service delivery and achievement of performance targets.

The role emphasizes leadership, budget oversight, and effective communication in a fast-paced client environment at an Irvine, CA site.

Qualifications

• Associates Degree preferred or comparable work experience.
• 3 yrs supervisory experience as a manager in a professional setting.
• Experience in reprographic/mail industry preferred; manage a site with 1-4 non-exempt employees.
• Communicate effectively with diverse groups and clients.
• Exhibit ability to establish personal credibility with customers and staff.
• Ability to execute high quality production and customer service.
• Strong workplace culture; open communication and teamwork.
• Ability to work in stressful situations and meet deadlines.

Responsibilities

• Oversee all contracted services at the client site with exceptional customer service and quality.
• Resolve high priority problems through negotiation with clients, vendors, and internal staff.
• Manage budget, resources, and forecasting tools for optimal resource use and reporting.
• Prepare status, productivity, and other reports to ensure targets are met.
• Serve as liaison between client and CBPS; coordinate with operations and corporate teams.
• Prioritize work and schedule overflow to backup facility.
• Ensure proper maintenance of equipment and supplies.
• Lead staff meetings and development; coach and counsel staff as needed.

Skills

Supervisory experience

Staff development

Budget forecasting

Customer service

Communication

Organizational skills

Time management

Education

Associates Degree preferred or comparable work experience

Job description

Canon Business Process Services, Inc. is seeking a Site Manager to oversee client-site operations, drive service quality, and manage staff. You will coordinate with clients, vendors, and internal teams to ensure efficient service delivery and achievement of performance targets.

The role emphasizes leadership, budget oversight, and effective communication in a fast-paced client environment at an Irvine, CA site.