Site Operations Lead — Client Site & Team Growth

Canon Business Process Services, Inc.; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training and development

Positive work and client environment

Employee discounts on nationwide

Job summary

Canon Business Process Services, Inc. is seeking a Site Manager to oversee the client site(s) operations, ensuring effective management and high-quality service delivery.

You will lead staff, manage budgets, coordinate resources, and act as the primary liaison with the client while maintaining exceptional customer service. Responsibilities include supervising 1–4 non-exempt employees, scheduling workloads, reporting on production targets, and coaching staff to meet corporate goals.

Qualifications

• Associates Degree preferred or comparable work experience.
• 2 years supervisory experience as a manager in a professional setting.
• Strong communication and interpersonal skills with diverse groups.

Responsibilities

• Oversee all services contracted by the client at the site and provide exceptional customer service and quality.
• Resolve high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals.
• Manage budget, resources, and forecasting tools to optimize resource use and report expenses.
• Prepare status, productivity and other source reports to ensure targets are met.
• Serve as liaison between the client and Canon Business Process Services (CBPS).
• Prioritize and schedule all work including overflow to backup facilities.
• Ensure proper maintenance and usage of equipment and supplies.
• Conduct staff meetings to communicate policies and goals.
• Recruit, develop, mentor staff and handle corrective actions as needed.
• Ensure production targets onsite are met daily, weekly, and monthly.
• Interface with client, operations team, and corporate departments as necessary.

Skills

Customer service

Communication

Leadership

Budget management

Staff development

Time management

Problem solving

Negotiation

Team collaboration

Education

Associate degree preferred

Job description

Canon Business Process Services, Inc. is seeking a Site Manager to oversee the client site(s) operations, ensuring effective management and high-quality service delivery.

You will lead staff, manage budgets, coordinate resources, and act as the primary liaison with the client while maintaining exceptional customer service. Responsibilities include supervising 1–4 non-exempt employees, scheduling workloads, reporting on production targets, and coaching staff to meet corporate goals.