Client Site Operations Manager

Canon U.S.A., Inc.; Washington (District of Columbia); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Training and development

Employee discounts

Job summary

Canon Business Process Services in Washington, DC seeks a Site Manager I to oversee services at the assigned client site. You will lead staff, manage budgets, schedules, and ensure quality and customer satisfaction while aligning with company policies.

You will coordinate with the client, operations team, and internal departments to achieve daily, weekly, and monthly targets, while developing staff and maintaining a productive, compliant workplace.

Qualifications

• 2+ years supervisory experience in a professional business setting.
• Experience in a reprographic or mail environment is preferred; manages a site with 1-4 employees.
• Communicate effectively with diverse groups and clients.
• Ability to uphold high production quality and customer service.
• Establish a constructive, open workplace culture.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Skills

Supervisory experience

Effective communication

Customer focused

Organizational skills

Team leadership

Education

Associates Degree preferred or comparable work experience

Job description

Canon Business Process Services in Washington, DC seeks a Site Manager I to oversee services at the assigned client site. You will lead staff, manage budgets, schedules, and ensure quality and customer satisfaction while aligning with company policies.

You will coordinate with the client, operations team, and internal departments to achieve daily, weekly, and monthly targets, while developing staff and maintaining a productive, compliant workplace.