Assistant Site Manager: Client Services & Operations Lead

Canon U.S.A., Inc.; New Albany (OH); On-site; USD 95,000 - 116,000; Full time

Benefits offered by this job

Competitive pay

Training and development

Positive work environment

Employee discounts

Job summary

Canon Business Process Services in New Albany, OH is seeking an Assistant Site Manager I to supervise staff and ensure contracted services meet quality and productivity standards.

You will interface with client teams, assist with payroll, site billing, and monthly reporting, and help manage budgets and schedules. Strong communication and customer service are essential, along with the ability to work overtime. This is a regular full-time role at a client site.

Qualifications

• Associate's Degree preferred or equivalent experience.
• 2 or more years supervisory experience preferred in reprographic/mail setting.
• Excellent customer service, professional attitude and appearance are a must.
• Ability to work overtime & meet deadlines.
• Possess strong communication skills.

Responsibilities

• Assist with the management of all services contracted by client at the assigned site
• Ensure staff is meeting quality and productivity standards as defined by client and manager
• Ensure proper maintenance and usage of all equipment and supplies
• Interface with the client, Operations team, and Corporate departments
• Assist manager with the completion of staff payroll, site billing, service enhancements and employee of the month nominations on a timely basis
• Supervise tasks or special projects and ensure their completion by set deadlines
• Initiate communication and problem solving with manager in addressing client's issues
• Assist manager to manage budget and control expenses effectively
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
• May contact and negotiate with outside vendors, if necessary
• Perform other duties as requested by Site Manager and client

Skills

Customer service

Communication

Overtime capability

Education

Associate's Degree preferred or equivalent experience

Job description

Canon Business Process Services in New Albany, OH is seeking an Assistant Site Manager I to supervise staff and ensure contracted services meet quality and productivity standards.

You will interface with client teams, assist with payroll, site billing, and monthly reporting, and help manage budgets and schedules. Strong communication and customer service are essential, along with the ability to work overtime. This is a regular full-time role at a client site.