Site Operations Manager II - Lead, Optimize & Delight Clients

Canon-Business-Process-Services-f89af7fd; Irvine (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Canon Business Process Services is seeking a Site Manager to oversee client-site operations, ensuring efficient service delivery and exceptional customer support. You will supervise a small team, manage resources and budgets, and interface with clients and internal teams to drive adherence to service levels.

The role emphasizes leadership, problem solving, and communication, with a focus on maintaining production targets and a positive work environment at the Irvine site.

Qualifications

• Associates Degree preferred or comparable work experience.
• 3 yrs. supervisory exp. as a manager in a professional business setting; manage a site with 1-4 non-exempt employees.
• Communicate effectively with diverse groups and clients.
• Exhibit ability to establish credibility with customers and staff.
• Ability to deliver high quality production and customer service.
• Establish a constructive workplace culture and delegate tasks effectively.

Responsibilities

• Oversee all services contracted by the client at the assigned site with excellent customer service.
• Resolve high priority and complex problems through negotiation with clients, vendors, and internal teams.
• Manage budget, resources, and forecasting to ensure efficient use of resources.
• Produce and review status and productivity reports to ensure targets are met.
• Interface with client, operations, and corporate departments as needed.
• Lead staff by recruiting, developing, mentoring, and providing timely feedback.

Skills

Supervisory experience

Customer service

Budgeting

Communication

Education

Associates Degree preferred

Tools

Forecasting tools

Staff scheduling software

Job description

Canon Business Process Services is seeking a Site Manager to oversee client-site operations, ensuring efficient service delivery and exceptional customer support. You will supervise a small team, manage resources and budgets, and interface with clients and internal teams to drive adherence to service levels.

The role emphasizes leadership, problem solving, and communication, with a focus on maintaining production targets and a positive work environment at the Irvine site.