Guest Experience Host: Reservations & Service Specialist

Grand Sierra Resort; Reno (NV); On-site; USD 21,000 - 26,000; Full time

Job summary

Grand Sierra Resort is seeking a front desk/cashier team member to greet guests, seat them, and manage reservations and waitlists. You will handle payments, verify charges, and balance transactions while maintaining professional interactions with guests and staff.

The role requires basic reading, math, and communication skills, with flexibility for shifts including nights, weekends, and holidays. Previous cashiering experience is preferred; a positive, customer-focused attitude is essential.

Qualifications

• Previous cashiering experience preferred.
• Basic reading, math, writing and task completion skills required.
• Flexibility to work varied shifts, including holidays, nights, and weekends.

Responsibilities

• Greet and seat guests using department greeting and service steps.
• Manage reservations by calling and confirming upcoming bookings.
• Handle waitlists with accurate wait time estimates.

Skills

Guest service

Cash handling

Communication

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Cash register

POS system

Job description

Grand Sierra Resort is seeking a front desk/cashier team member to greet guests, seat them, and manage reservations and waitlists. You will handle payments, verify charges, and balance transactions while maintaining professional interactions with guests and staff.

The role requires basic reading, math, and communication skills, with flexibility for shifts including nights, weekends, and holidays. Previous cashiering experience is preferred; a positive, customer-focused attitude is essential.