Shift Team Lead — Training, Guest Experience & Ops

Pollo Campero; Lawndale (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Pollo Campero in Lawndale, CA is seeking a Shift Manager to train, develop and lead crew, coordinating end-to-end operation to deliver an exceptional Customer Experience. You will plan duties, verify procedures, resolve issues, coach the team and assist the General Manager.

The role requires a High School Diploma or equivalent, 1+ year in similar roles, strong leadership, guest satisfaction focus, and bilingual English/Spanish.

Qualifications

• High School Diploma or equivalent is required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential and guest satisfaction.
• Fluent in English and Spanish is preferred.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance of procedures and protocols.
• Attend and resolve problems in restaurant operation.
• Coach and lead a team with minimal supervision.
• Involve in operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and energy.
• Ensure customer satisfaction and handle complaints.
• Open/close restaurant and assist with staffing and inventory.

Skills

Leadership

Guest focus

Bilingual EN/ES

Computer skills

Communication

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Pollo Campero in Lawndale, CA is seeking a Shift Manager to train, develop and lead crew, coordinating end-to-end operation to deliver an exceptional Customer Experience. You will plan duties, verify procedures, resolve issues, coach the team and assist the General Manager.

The role requires a High School Diploma or equivalent, 1+ year in similar roles, strong leadership, guest satisfaction focus, and bilingual English/Spanish.