Shift Lead & Operations Coach - Guest-Driven Team Builder

Pollo Campero; Orlando (FL); On-site; USD 23,000 - 26,000; Full time

Job summary

Pollo Campero in Orlando is seeking a Shift Manager to lead the crew, train staff and ensure a top-tier Customer Experience. You will plan duties, supervise operations, and support the General Manager to drive hospitality and efficiency on shift.

The role requires a high school diploma, 1+ year of experience in a customer-facing setting, and bilingual English/Spanish. You’ll work nights, weekends and holidays, lifting up to 50 lbs as needed and upholding safety standards.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies; ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays
• Must be over 18 years or older

Responsibilities

• Plan his/her duties and responsibilities for each shift
• Verifies compliance of procedures and protocols
• Attends and resolves problems as they appear in the restaurant operation
• Assist the General Manager
• Coach and lead a team with no supervision
• Involves himself in the operational and technical training of employees
• Maintain a positive atmosphere of teamwork and full of energy
• Verifies customer satisfaction/Handles customer complaints
• Applies a continuous improvement mindset to processes and procedures
• Open/close restaurant
• Assist with inventory (logging)
• Assist with staffing needs
• Assist with controllables and labor
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Skills

Leadership

Guest satisfaction

Bilingual (English/Spanish)

Computers

Customer service

Team leadership

Safety compliance

Education

High School Diploma or equivalent

Job description

Pollo Campero in Orlando is seeking a Shift Manager to lead the crew, train staff and ensure a top-tier Customer Experience. You will plan duties, supervise operations, and support the General Manager to drive hospitality and efficiency on shift.

The role requires a high school diploma, 1+ year of experience in a customer-facing setting, and bilingual English/Spanish. You’ll work nights, weekends and holidays, lifting up to 50 lbs as needed and upholding safety standards.