Shift Leader: Guest Experience & Restaurant Ops

Pollo Campero; Lancaster (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Pollo Campero in Lancaster, CA is seeking a Shift Manager to train, develop and lead crew members and coordinate end-to-end operations to ensure an exceptional Customer Experience.

Responsibilities include shift planning, problem resolution, assisting the General Manager and maintaining high sanitation and safety standards. Fluency in English and Spanish is preferred; applicants must be able to lift up to 50 lbs and work nights, weekends and holidays.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification.
• Fluent in English & Spanish.
• Ability to work with computers.
• Must follow company Personal Care and Hygiene policies; ability to lift and push 50 lbs.
• Ability to stand for long periods.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Plan his/her duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves himself in the operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory (logging).
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures.

Skills

Leadership

Bilingual English/Spanish

Team leadership

Guest satisfaction

Education

High School Diploma or equivalent

Tools

Computers

Job description

Pollo Campero in Lancaster, CA is seeking a Shift Manager to train, develop and lead crew members and coordinate end-to-end operations to ensure an exceptional Customer Experience.

Responsibilities include shift planning, problem resolution, assisting the General Manager and maintaining high sanitation and safety standards. Fluency in English and Spanish is preferred; applicants must be able to lift up to 50 lbs and work nights, weekends and holidays.