Shift Leader: Guest-Obsessed Team Builder

Pollo Campero; Dallas (TX); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Pollo Campero in Dallas, TX is seeking a Shift Manager to lead daily operations, train crew, and ensure a high standard of customer service. You will plan shifts, monitor procedures, and resolve issues to maintain a smooth restaurant flow.

The role emphasizes teamwork, safety, and sanitation, with a strong focus on guest satisfaction. Fluency in English (Spanish a plus) and the ability to lift up to 50 lbs are required, along with flexible hours including nights and weekends.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Fluent in English; Spanish is a plus.
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in restaurant operation.
• Assist the General Manager.
• Coach and lead a team with minimal supervision.
• Involves itself in operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and energy.
• Verifies customer satisfaction and handles complaints.
• Apply continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory logging and staffing needs.
• Assist with controllables and labor.
• Maintain sanitation, health, cleanliness, and safety standards.

Skills

Leadership

Customer service

Bilingual English/Spanish

Computer skills

Physical stamina

Education

High School Diploma or equivalent

Job description

Pollo Campero in Dallas, TX is seeking a Shift Manager to lead daily operations, train crew, and ensure a high standard of customer service. You will plan shifts, monitor procedures, and resolve issues to maintain a smooth restaurant flow.

The role emphasizes teamwork, safety, and sanitation, with a strong focus on guest satisfaction. Fluency in English (Spanish a plus) and the ability to lift up to 50 lbs are required, along with flexible hours including nights and weekends.