Shift Supervisor: Lead & Elevate Guest Experience

Anchor Point Management Group; Effingham (IL); On-site; USD 20,664 - 28,929; Full time

Job summary

Anchor Point Management Group in Effingham, IL, is looking for a dedicated team leader to support management operations. You will ensure guest satisfaction, oversee team performance, and maintain restaurant operations during peak periods.

The ideal candidate must be 21 years or older, certified as a Wing Certified Trainer, and complete Shift Leader certification. Prior managerial experience is a plus.

Qualifications

• Knowledgeable in all functional areas of restaurant operations.
• Ability to take and give direction, and execute team and company objectives.
• Basic mathematical skills.

Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved.
• Lead and coach Team Member performance.
• Open and close the restaurant, including paperwork.

Skills

Leadership and facilitation abilities

Superior verbal communication

Conflict management skills

Knowledge of RAS procedures

High degree of customer service

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Anchor Point Management Group in Effingham, IL, is looking for a dedicated team leader to support management operations. You will ensure guest satisfaction, oversee team performance, and maintain restaurant operations during peak periods.

The ideal candidate must be 21 years or older, certified as a Wing Certified Trainer, and complete Shift Leader certification. Prior managerial experience is a plus.