Shift Lead: Guest Experience & Team Performance

Anchor Point Management Group; Portland (OR); On-site; USD 22,454 - 28,929; Full time

Job summary

Anchor Point Management Group is looking for a Shift Leader in Portland, OR to provide critical support to management during peak times. Key responsibilities include ensuring 100% table visits and resolving guest issues while leading team performance and maintaining high food quality and safety standards.

The ideal candidate will be at least 21 years old and possess certification as a Wing Certified Trainer alongside Shift Leader certification, supporting a fast-paced environment.

Qualifications

• Must be at least 21 years old.
• Must complete Shift Leader certification.
• Prior experience managing others is preferred.

Responsibilities

• Ensure 100% of table visits are performed.
• Lead and coach team member performance.
• Monitor food quality and safety.

Skills

Leadership and facilitation abilities

Knowledge of restaurant operations

Superior communication skills

Conflict management skills

Emotional intelligence

Basic mathematical skills

Customer service skills

Education

Certification as Wing Certified Trainer

Completion of Shift Leader certification

Job description

Anchor Point Management Group is looking for a Shift Leader in Portland, OR to provide critical support to management during peak times. Key responsibilities include ensuring 100% table visits and resolving guest issues while leading team performance and maintaining high food quality and safety standards.

The ideal candidate will be at least 21 years old and possess certification as a Wing Certified Trainer alongside Shift Leader certification, supporting a fast-paced environment.