Shift Lead: Guest Experience & Team Coach

Wingmen V Llc; Springfield (IL); On-site; USD 20,664 - 27,552; Full time

Job summary

Wingmen V Llc in Springfield is looking for a Shift Leader to support the management team. You will ensure guest satisfaction, uphold restaurant operations, and coach team members during your shifts.

The ideal candidate will have leadership abilities, knowledge of restaurant operations, and be certified in training. This is a dynamic role requiring engagement with guests and team members alike, with responsibilities including opening/closing the restaurant and completing all necessary paperwork.

Qualifications

• Minimum age required is 21 years.
• Training certifications necessary for the job.
• Previous experience managing others is preferred.

Responsibilities

• Ensure all table visits are performed and guest issues resolved.
• Lead and coach team member performance on shift.
• Responsibly manage labor throughout the shift.

Skills

Leadership and facilitation abilities

Verbal communication skills

Knowledge of restaurant operations

Conflict management skills

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Wingmen V Llc in Springfield is looking for a Shift Leader to support the management team. You will ensure guest satisfaction, uphold restaurant operations, and coach team members during your shifts.

The ideal candidate will have leadership abilities, knowledge of restaurant operations, and be certified in training. This is a dynamic role requiring engagement with guests and team members alike, with responsibilities including opening/closing the restaurant and completing all necessary paperwork.