Restaurant Shift Leader: Lead Team, Elevate Guest Experience

Anchor Point Management Group; Lafayette (IN); On-site; USD 20,664 - 28,929; Part time

Job summary

Anchor Point Management Group in Lafayette, IN is seeking a Shift Leader to support the management team and oversee restaurant operations. The role requires ensuring guest satisfaction, conducting team meetings, and managing staff performance during shifts.

The ideal candidate will have strong leadership skills, restaurant operations knowledge, and prior experience managing teams. A commitment to customer service excellence is essential. Certification as a Wing Certified Trainer is preferred.

Qualifications

• Leadership and facilitation abilities with fellow Team Members and management.
• Knowledgeable in all functional areas of restaurant operations.
• Basic mathematical skills for handling transactions.

Responsibilities

• Ensure that all guest issues are resolved throughout the shift.
• Conduct team member pre-shift meetings.
• Monitor food quality, labor, and safety during shifts.

Skills

Leadership and facilitation abilities

Knowledgeable in restaurant operations

Verbal communication skills

Conflict management skills

High degree of customer service

Education

Minimum 21 years of age

Shift Leader certification

Experience manage others or 2 years at BWW

Job description

Anchor Point Management Group in Lafayette, IN is seeking a Shift Leader to support the management team and oversee restaurant operations. The role requires ensuring guest satisfaction, conducting team meetings, and managing staff performance during shifts.

The ideal candidate will have strong leadership skills, restaurant operations knowledge, and prior experience managing teams. A commitment to customer service excellence is essential. Certification as a Wing Certified Trainer is preferred.