Shift Leader: Elevate Service & Team Performance

Anchor Point Management Group; Anderson (IN); On-site; USD 20,664 - 28,929; Full time

Job summary

Anchor Point Management Group is seeking a dedicated leader to assist management during peak times at their Anderson location. The ideal candidate will ensure guest satisfaction by actively resolving issues and coaching team members.

This role requires excellent communication and leadership abilities, a strong grasp of restaurant operations, and a focus on teamwork. Candidates must be 21 years or older and possess a certification in restaurant training.

Qualifications

• Minimum 21 years of age.
• Ability to engage Guests and customize their experience.
• Prior experience managing others is preferred.

Responsibilities

• Ensure 100% of table visits and resolve Guest issues.
• Lead and coach Team Member performance.
• Monitor food quality and safety throughout the shift.

Skills

Leadership and facilitation abilities

Knowledge of all functional areas of restaurant operations

Superior verbal communication skills

Knowledgeable of proper sanitation and food safety

Ability to resolve Guest issues

Conflict management and analytical skills

Education

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Anchor Point Management Group is seeking a dedicated leader to assist management during peak times at their Anderson location. The ideal candidate will ensure guest satisfaction by actively resolving issues and coaching team members.

This role requires excellent communication and leadership abilities, a strong grasp of restaurant operations, and a focus on teamwork. Candidates must be 21 years or older and possess a certification in restaurant training.