Shift Leader: Guest Experience & Team Coach

Wingmen V Llc; Bloomington (IL); On-site; USD 20,664 - 28,929; Full time

Job summary

Wingmen V Llc in Bloomington, IL is seeking a Shift Leader dedicated to enhancing guest experiences and ensuring smooth daily operations. The role requires effective leadership, ensuring all table visits are completed and guest issues resolved throughout the shift.

Ideal candidates will possess strong communication skills, knowledge of restaurant operations, and leadership abilities. Additional qualifications include being at least 21 years of age and completing required certifications. Join our team and impact our service quality and team dynamics!

Qualifications

• Ability to take and give direction to execute team objectives.
• Knowledge of food safety and sanitation procedures.
• High degree of customer service and conflict resolution skills.

Responsibilities

• Ensure all Guest issues are resolved during the shift.
• Lead and coach Team Member performance effectively.
• Monitor food quality, labor, and safety throughout the shift.

Skills

Leadership and facilitation abilities

Knowledgeable in restaurant operations

Superior verbal communication

Basic mathematical skills

Conflict management skills

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Wingmen V Llc in Bloomington, IL is seeking a Shift Leader dedicated to enhancing guest experiences and ensuring smooth daily operations. The role requires effective leadership, ensuring all table visits are completed and guest issues resolved throughout the shift.

Ideal candidates will possess strong communication skills, knowledge of restaurant operations, and leadership abilities. Additional qualifications include being at least 21 years of age and completing required certifications. Join our team and impact our service quality and team dynamics!