Shift Leader: Guest Experience & Team Coach

Anchor Point Management Group; Marion (IN); On-site; USD 20,664 - 28,929; Full time

Job summary

Anchor Point Management Group is seeking a dedicated individual to provide leadership and support in restaurant operations in Marion, Indiana. This role involves ensuring guest satisfaction, managing team performance, and upholding food safety standards.

The ideal candidate will be at least 21 years old, with certifications as a Wing Certified Trainer, and have experience in a leadership position. Strong communication and conflict management skills are essential.

Qualifications

• Leadership abilities with knowledge in restaurant operations.
• Ability to communicate effectively and work in a team.
• Knowledgeable of food safety, sanitation, and responsible alcohol service.

Responsibilities

• Ensure guest issues are resolved and lead team member performance.
• Open and close the restaurant, performing all paperwork.
• Monitor food quality and safety throughout the shift.

Skills

Leadership and facilitation abilities

Superior verbal communication skills

Knowledge of RAS

High level of customer service

Conflict management skills

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Anchor Point Management Group is seeking a dedicated individual to provide leadership and support in restaurant operations in Marion, Indiana. This role involves ensuring guest satisfaction, managing team performance, and upholding food safety standards.

The ideal candidate will be at least 21 years old, with certifications as a Wing Certified Trainer, and have experience in a leadership position. Strong communication and conflict management skills are essential.