Shift Lead – Guest Experience & Team Coach

Wingmen V Llc; Mattoon (IL); On-site; USD 20,664 - 27,552; Full time

Job summary

Wingmen V Llc in Mattoon, IL is looking for a Shift Leader to support the management team, ensuring excellent service, leading team members, and overseeing restaurant operations.

The ideal candidate is at least 21 years old, holds the Wing Certified Trainer certification, and has leadership experience. Responsibilities include resolving customer issues and maintaining operational readiness.

Competitive hourly pay ranging from $15.00 to $20.00.

Qualifications

• Leadership and facilitation skills with fellow team members.
• Knowledgeable in all areas of restaurant operations.
• Ability to resolve Guest issues effectively.

Responsibilities

• Ensure that table visits are performed and Guest issues are addressed.
• Lead and coach team member performance.
• Monitor food quality, labor, and safety throughout the shift.

Skills

Leadership and facilitation abilities

Superior verbal communication

Conflict management skills

Basic mathematical skills

High degree of customer service

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Wingmen V Llc in Mattoon, IL is looking for a Shift Leader to support the management team, ensuring excellent service, leading team members, and overseeing restaurant operations.

The ideal candidate is at least 21 years old, holds the Wing Certified Trainer certification, and has leadership experience. Responsibilities include resolving customer issues and maintaining operational readiness.

Competitive hourly pay ranging from $15.00 to $20.00.