Shift Lead: Guest Experience & Team Coach

Anchor Point Management Group; Springfield (IL); On-site; USD 20,664 - 27,552; Full time

Job summary

Anchor Point Management Group in Springfield, IL, is looking for a Team Leader to support the management team and ensure guest satisfaction during shifts. The role involves leading staff, ensuring food safety, and managing table visits.

The ideal candidate will have leadership skills and training certifications, with a strong focus on customer service and maintaining a positive work environment. A minimum age of 21 is required for this position.

Qualifications

• Leadership and facilitation abilities with fellow Team Members and management.
• Knowledge of RAS (responsible alcohol service) procedures as defined by federal and state laws.
• Ability to resolve Guest issues with a high degree of customer service.

Responsibilities

• Ensure 100% of table visits are performed and all Guest issues are resolved.
• Lead and coach Team Member performance.
• Perform shift change and document shift highlights.

Skills

Leadership and facilitation abilities

Knowledgeable in all functional areas of restaurant operations

Superior verbal communication skills

Basic mathematical skills

Conflict management skills

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Anchor Point Management Group in Springfield, IL, is looking for a Team Leader to support the management team and ensure guest satisfaction during shifts. The role involves leading staff, ensuring food safety, and managing table visits.

The ideal candidate will have leadership skills and training certifications, with a strong focus on customer service and maintaining a positive work environment. A minimum age of 21 is required for this position.