Shift Lead — Guest Experience & Team Coach

Anchor Point Management Group; Indianapolis (IN); On-site; USD 20,664 - 28,929; Full time

Job summary

Anchor Point Management Group is seeking an experienced Restaurant Shift Leader in Indianapolis, IN. The role involves leading a team, ensuring guest satisfaction, and maintaining operational standards during shifts.

Candidates must possess leadership skills, 21 years of age or older, and at least one certification as a Wing Certified Trainer. The position offers an opportunity to enhance guest experiences while managing a fast-paced restaurant environment.

Qualifications

• Ability to lead and coach team performance.
• Knowledge of proper sanitation and food safety.
• Ability to resolve guest complaints effectively.

Responsibilities

• Ensure all guest issues are resolved during shifts.
• Monitor food quality and safety throughout the shift.
• Conduct team member pre-shift meetings.

Skills

Leadership and facilitation abilities

Verbal communication

Customer service

Conflict management

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Shift Leader certification

Prior experience managing others or 2 years Buffalo Wild Wings experience

Job description

Anchor Point Management Group is seeking an experienced Restaurant Shift Leader in Indianapolis, IN. The role involves leading a team, ensuring guest satisfaction, and maintaining operational standards during shifts.

Candidates must possess leadership skills, 21 years of age or older, and at least one certification as a Wing Certified Trainer. The position offers an opportunity to enhance guest experiences while managing a fast-paced restaurant environment.