Shift Leader: Elevate Hospitality & Team Performance

Capstone Group; Chillicothe (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Team Member referral bonus program

Team Member discount programs

Free meals while working

Paid Time Off

Tuition reimbursement

Job summary

Capstone Restaurant Group in Chillicothe, Ohio, seeks an experienced Shift Leader to assist the Assistant Manager and General Manager in executing the restaurant’s business plan. You will supervise Team Members, uphold hospitality standards, and monitor staffing and labor costs while delivering outstanding guest experiences.

This on-site role emphasizes training, supervision, and team development, with responsibility for preventing issues, enforcing sanitation and safety policies, and helping

Qualifications

• Excellent communication, interpersonal and leadership skills.
• Ability to maintain the respect of your team.
• Guest driven focus.
• Ability to effectively make decisions under pressure, while delegating tasks appropriately.
• Excellent organizational and prioritization skills.
• Ability to work with others as a team.
• Ability to meet performance standards.
• Ability to take initiative and solve problems.

Responsibilities

• Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
• Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.
• Consistently enforces and maintains all quality, service, and cleanliness standards.
• Monitors and maintains proper staffing levels and labor costs.
• Creates a friendly atmosphere for Team Members and Guests.
• Effectively train and provide direction and supervision for Team Members.
• Support efforts to maximize sales and profits and minimize controllable costs.
• Effectively plan, organize, and implement all operational routines and activities during your shift.
• Maintain a cooperative, harmonious working relationship with management and fellow team members.
• Ensuring all sanitation, safety and security policies and procedures are observed and enforced.
• Ensure personal appearance meets company standards and displays professionalism at all times.
• Recognize and adhere to all HR, sanitation, safety and security policies and procedures to provide a safe and compliant environment for all.
• Perform other tasks as directed by management.

Skills

Communication

Leadership

Teamwork

Decision making

Organization

Prioritization

Problem solving

Guest focus

Job description

Capstone Restaurant Group in Chillicothe, Ohio, seeks an experienced Shift Leader to assist the Assistant Manager and General Manager in executing the restaurant’s business plan. You will supervise Team Members, uphold hospitality standards, and monitor staffing and labor costs while delivering outstanding guest experiences.

This on-site role emphasizes training, supervision, and team development, with responsibility for preventing issues, enforcing sanitation and safety policies, and helping