Shift Leader: Elevate Guest Experience & Team Performance

Big Boy Restaurant Group; Fairfield (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

Big Boy Restaurant Group in Fairfield, OH is seeking an entry-level Shift Leader to support the management team and ensure guest dining satisfaction. The role focuses on hospitality excellence by coaching staff, delegating tasks, and upholding cleanliness and sanitation standards.

The responsibilities include safeguarding cash assets during shifts, supporting sales goals with the management team, enforcing policies and regulations, and training employees to deliver top-quality food and service

Qualifications

• High School Diploma or GED is required.
• Strong communication and leadership abilities are expected.
• Ability to train and supervise staff while maintaining hospitality standards.

Responsibilities

• Protects cash assets during each shift, including counting and verifying cash, and logging in the safe.
• Collaborates with GM and Assistant Managers to maximize sales while upholding standards.
• Enforces company policies, wage/hours regulations, and sanitation rules; completes required forms.
• Supports promotions and marketing initiatives; ensures proper food prep and presentation.
• Maintains safety and sanitation standards and oversees staff training.
• Aids the management team in delivering guest satisfaction and professional appearance.

Skills

Leadership

Communication

Customer service

Teamwork

English proficiency

Education

High School Diploma or GED

Job description

Big Boy Restaurant Group in Fairfield, OH is seeking an entry-level Shift Leader to support the management team and ensure guest dining satisfaction. The role focuses on hospitality excellence by coaching staff, delegating tasks, and upholding cleanliness and sanitation standards.

The responsibilities include safeguarding cash assets during shifts, supporting sales goals with the management team, enforcing policies and regulations, and training employees to deliver top-quality food and service