Shift Leader — Hospitality & Operations Coach

Capstone Group; Illinois; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Referral bonus

Discount programs

Free meals

Paid time off

Tuition reimbursement

Job summary

Capstone Restaurant Group in Illinois seeks a Shift Leader to support the Assistant Manager and General Manager, ensuring all duties align with the restaurant’s business plan and that Team Members perform their tasks effectively.

You will monitor operations, train staff, control labor costs, and maintain quality, service, and cleanliness standards while creating a welcoming atmosphere for guests and guiding the team under pressure.

Qualifications

• Excellent communication, interpersonal and leadership skills.
• Ability to maintain the respect of your team.
• Guest driven focus.
• Ability to effectively make decisions under pressure, while delegating tasks appropriately.
• Excellent organizational and prioritization skills.
• Ability to work with others as a team.
• Ability to meet performance standards.
• Ability to take initiative and solve problems.

Responsibilities

• Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
• Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.
• Consistently enforces and maintains all quality, service, and cleanliness standards.
• Monitors and maintains proper staffing levels and labor costs.
• Creates a friendly atmosphere for Team Members and Guests.
• Effectively train and provide direction and supervision for Team Members.
• Support efforts to maximize sales and profits and minimize controllable costs.
• Effectively plan, organize, and implement all operational routines and activities during your shift.
• Maintain a cooperative, harmonious working relationship with management and fellow team members.
• Ensuring all sanitation, safety and security policies and procedures are observed and enforced.
• Ensure personal appearance meets company standards and displays professionalism at all times.
• Recognize and adhere to all HR, sanitation, safety and security policies and procedures to provide a safe and compliant environment for all.
• Perform other tasks as directed by management.

Skills

Communication

Leadership

Teamwork

Decision making

Organizational

Initiative

Problem solving

Team collaboration

Performance standards

Stress management

Job description

Capstone Restaurant Group in Illinois seeks a Shift Leader to support the Assistant Manager and General Manager, ensuring all duties align with the restaurant’s business plan and that Team Members perform their tasks effectively.

You will monitor operations, train staff, control labor costs, and maintain quality, service, and cleanliness standards while creating a welcoming atmosphere for guests and guiding the team under pressure.