Shift Lead: Team Coach, Guest Experience & Ops

Wingmen V Llc; Fishers (IN); On-site; USD 21,000 - 29,000; Full time

Job summary

Buffalo Wild Wings in Fishers, IN is seeking a Shift Leader to support the management team during peak periods. You will ensure service standards, coach staff, and help run daily operations from opening to closing.

The role requires 21+ years of age with Wing Certified Trainer credentials and a Shift Leader certification. Prior management experience is preferred, with emphasis on teamwork, safety, and guest satisfaction.

Qualifications

• Must be 21+ years old.
• Wing Certified Trainer in at least one hourly position.
• Completion of Shift Leader certification.
• Prior experience managing others preferred.

Responsibilities

• Ensure that 100% of table visits are performed and all guest issues are resolved throughout the shift.
• Lead and coach team member performance.
• Positively impact the achievement of sales and profits in the restaurant.
• Open and close the restaurant, including all appropriate paperwork.
• Run a mid‑shift and manage shift changes.
• Monitor food quality, labor, and safety throughout the shift.
• Address guest complaints in the restaurant.

Skills

Leadership

Communication

Team coaching

Customer service

Safety procedures

Education

Wing Certified Trainer

Shift Leader certification

Job description

Buffalo Wild Wings in Fishers, IN is seeking a Shift Leader to support the management team during peak periods. You will ensure service standards, coach staff, and help run daily operations from opening to closing.

The role requires 21+ years of age with Wing Certified Trainer credentials and a Shift Leader certification. Prior management experience is preferred, with emphasis on teamwork, safety, and guest satisfaction.