Shift Lead: Elevate Guest Experience & Team Performance

Wingmen V Llc; Fishers (IN); On-site; USD 21,000 - 29,000; Full time

Job summary

Wingmen V Llc is seeking a capable team member in Fishers, IN, to lead shifts and train teammates. You will supervise daily operations, ensure timely service, and coach others on quality, safety, and guest satisfaction.

The role requires 21+ years old, Wing Certified Trainer certification, and Shift Leader training, with preferred background in management and Buffalo Wild Wings operations.

Qualifications

• Minimum 21 years of age.
• Certification as a Wing Certified Trainer in at least one hourly position.
• Completion of Shift Leader certification.

Responsibilities

• Follow service time guidelines at all times while engaging guests and customizing their experience.
• Ensure 100% of table visits are performed and Guest issues are resolved during the shift.
• Maintain a positive work relationship with management to achieve shift results.
• Interact with Guests to monitor their needs and provide friendly service.
• Handle guest concerns with professionalism and ensure satisfaction.

Skills

Leadership

Team management

Customer service

Communication

Conflict resolution

Operations knowledge

Food safety

Math basics

RAS knowledge

Menu knowledge

Guest issue resolution

Education

21+ years of age

Wing Certified Trainer certification

Shift Leader certification

Tools

Buffalo Wild Wings policies

Job description

Wingmen V Llc is seeking a capable team member in Fishers, IN, to lead shifts and train teammates. You will supervise daily operations, ensure timely service, and coach others on quality, safety, and guest satisfaction.

The role requires 21+ years old, Wing Certified Trainer certification, and Shift Leader training, with preferred background in management and Buffalo Wild Wings operations.