Shift Lead: Guest Experience & Team Coach

Wingmen V Llc; Greenwood (IN); On-site; USD 21,000 - 29,000; Full time

Job summary

Buffalo Wild Wings in Greenwood, IN is seeking a Shift Leader / Trainer to provide front‑of‑house support and help cover peak periods. You will lead team members, ensure table visits, maintain food quality and safety, and help manage shift operations including opening/closing duties and paperwork.

Qualifications include Wing Certified Trainer and Shift Leader certifications, at least 21 years old, strong communication and customer service skills, and the ability to coach staff and resolve guest

Qualifications

• Minimum 21 years of age.
• Certification as a Wing Certified Trainer in at least one hourly position.
• Completion of Shift Leader certification.

Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift.
• Lead and coach Team Member performance.
• Open and close the restaurant, including all appropriate paperwork.
• Manage labor on the shift.
• Monitor Guest and Team Member safety and security.

Skills

Leadership

Communication

Customer service

Team coaching

Operations

Education

Wing Certified Trainer certification

Shift Leader certification

Minimum age 21

Job description

Buffalo Wild Wings in Greenwood, IN is seeking a Shift Leader / Trainer to provide front‑of‑house support and help cover peak periods. You will lead team members, ensure table visits, maintain food quality and safety, and help manage shift operations including opening/closing duties and paperwork.

Qualifications include Wing Certified Trainer and Shift Leader certifications, at least 21 years old, strong communication and customer service skills, and the ability to coach staff and resolve guest