Shift Lead: Guest Experience & Team Coach

Anchor Point Management Group; Zionsville (IN); On-site; USD 20,664 - 28,929; Full time

Job summary

Anchor Point Management Group in Zionsville, IN, is seeking a supportive role for management during busy periods at Buffalo Wild Wings. This role includes leading Team Members, ensuring customer satisfaction, and operational support.

Ideal candidates will have a certification as a Wing Certified Trainer, possess strong communication skills, and be at least 21 years of age. Responsibilities include managing shifts, resolving Guest complaints, and adhering to operational standards.

Qualifications

• Minimum 21 years of age.
• Knowledgeable in all functional areas of restaurant operations.
• Ability to take and give direction.

Responsibilities

• Ensure that 100% of table visits are performed.
• Lead and coach Team Member performance.
• Document shift highlights in the daily communication log.

Skills

Leadership and facilitation abilities

Verbal communication skills

Basic mathematical skills

Conflict management skills

Education

Certification as a Wing Certified Trainer

Job description

Anchor Point Management Group in Zionsville, IN, is seeking a supportive role for management during busy periods at Buffalo Wild Wings. This role includes leading Team Members, ensuring customer satisfaction, and operational support.

Ideal candidates will have a certification as a Wing Certified Trainer, possess strong communication skills, and be at least 21 years of age. Responsibilities include managing shifts, resolving Guest complaints, and adhering to operational standards.